| Call ID + Name (*65) |
» $6.00/$7.50 |
Your display screen lets you see the name and/or number of an...
Lets you see the name and number of an incoming
call (even if it is an unpublished number)
before you answer the telephone. This service
really comes in handy if you are busy and
wish to preview your calls. Only calls made
from telephone exchanges where Call ID and
Name is available will be displayed.
| Enhanced Call Waiting |
» $2.75/$3.75 |
It's an enhanced from of Call Waiting that
provides you with the incoming number information
for Call ID and the name and number information
for Call ID + Name on your display screen.
| Anonymous Call Rejection (*77) |
» $2.00/$3.00 |
Prevents calls that have activated Call ID Blocking from getting through to your home or business phone.
Allows you to block the display for your
telephone number on a per-call basis by
pressing *67 before each call. This feature
will also prevent someone from using Hancock
Telephone's Call Return service to call
you back. Per-Call Blocking will automatically
be available to all Hancock Telephone customers
at no charge.
Automatically prevents the display of your
telephone number for all calls. It also
prevents someone from using Hancock's Call
Return service
to call you back. All-Call blocking is free
of charge but must be requested in writing,
even if you have an unpublished number.
If you would like to have your telephone
number displayed for one call, the All-Call
Blocking feature can be deactivated by pressing
*82 (1182 for rotary dial) before each call.
| Call
Return (*69) |
» $2.00/$3.00 |
Allows you to return the last call placed
to your telephone. Even if you don't know
whose call you've just missed, your phone
is programmed to remember the number of
the last incoming call and will automatically
dial it back for you. No more missing calls
because your weren't able to make it to
the phone is time!
| Busy Redial (*66) |
» $2.00/$3.00 |
Automatically redials the last number that
you called for thirty minutes. This is extremely
useful if you need to reach a family member
in the case of an emergency and can't afford
the time to keep redialing.
| Call
Trace (*57) |
» $1.50/$1.50 |
Allows you to trace the number of an annoying,
obscene or harassing telephone call. No
special equipment is required.
| Call Screening (*60) |
» $2.50/$3.50 |
Allows you to store a limited quantity of telephone numbers in a screening list for the purpose of rejecting certain incoming calls. Those calls that are rejected are notified to that effect by an announcement. Dial *60 and listen to the prompts to set up your call list.
| Special Call Acceptance (*64) |
» $2.50/$3.50 |
Allows you to program your phone to accept only those calls from a special list of people. All others will hear an announcement that you're not accepting calls at this time. Dial *64 and listen to the prompts to set up your call list.
| Preferred Call Forwarding (*63) |
» $2.50/$3.50 |
When you're not available to answer the phone, Preferred Call Forwarding allows you to choose which incoming calls are transferred to another number, such as your cell phone.
| Priority Ring (*61) |
» $2/50/$3.50 |
Choose which incoming numbers will have a special ring identifying your most important calls. Dial *61 and listen to the prompts to set-up your list.
| Call
Waiting |
» $2.25/$3.25 |
Cuts down on missed calls and helps relieve the frustration of others who call you and hear a constant busy signal because it lets you take a second call when you are already on the line. If you are using a computer modem or on an important call, you can cancel this option prior to making a call.
| Three-Way
Calling |
» $1.00/$2.00 |
Allows you to add another person to your
conversation simply and quickly. It is
also a great way to save on long distance
charges because everyone participates
in the conversation for the price of just
one call. With Three-Way
Calling, there's no longer a need to pay
an Operator to establish conference calls,
either.
| Call
Forwarding (*72) |
» $1.00/$2.00 |
Ensures that your important phone calls
do not go unanswered or that your caller
doesn't reach a recorder instead of you.
Your phone can direct all incoming calls
to another location like your car, your
home or business.
| Call Forward Busy (*90) |
» $1.00/$2.00 |
If your caller gets a busy signal, Call Forward Busy automatically forwards the call to a number of your choice. You can easily turn it on or off, or change the forwarded number, anytime.
| Call Forward No Answer (*92) |
» $1.00/$2.00 |
When you're not available to answer the phone, Call Forward No Answer automatically transfers your calls to another number, such as your cell phone.
| Call Forward Remote Activation |
» $2.25/$3.25 |
From any location, turn on, turn off or change your Call Forwarded number.
| Speed Dial 8 (*74) |
» $1.00/$2.00 |
Quickly and accurately enables you to
reach important or frequently dialed numbers,
like your best friend, favorite take-out
restaurant or critical emergency numbers,
by dialing only one or two digits. Speed
Calling can store from eight to thirty
numbers.
| Speed Dial 30 (*75) |
» $2.25/$3.25 |
Quickly and accurately enables you to
reach important or frequently dialed numbers,
like your best friend, favorite take-out
restaurant or critical emergency numbers,
by dialing only one or two digits. Speed
Calling can store from eight to thirty
numbers.
How
It Works
Call Id
Call
Id and Name (*65)
After the first ring, the name and or number of the person calling will appear
on the display unit that attaches to your
telephone.
The Call ID and Name service requires both
a display device and service activation
by Hancock Telephone. Only the person receiving
the call needs to subscribe to the service.
Call ID and Name service and telephones
with built-in display are available at our
business office.
There may be times when you do not wish
your telephone number to be displayed. Hancock
Telephone offers two options for preventing
your number from being revealed to anyone
who has Call ID and Name or a similar service
from other telephone companies.
Enhanced Call Waiting
Works the same as Call Waiting except it is used with the Call ID and Call ID and Name features. The number and/or name of the second calling party are shown on your Call ID display screen.
Anonymous Call Rejection (*77)
To prevent an incoming call from ringing if the caller has stopped the display of the telephone number, press *77 (1177 for rotary dial). To deactivate this service and allow those calls to ring through, press *78 (1178 for rotary dial).
Per-Call Blocking
(*67)
To prevent your telephone number from being
displayed on a per-call basis, simply press
*67(1167 for rotary dial) before each call. If you do not press
*67 or misdial it, your number will be displayed.
Per Call Blocking is automatically provided
to all customers even if you don't subscribe
to Call ID or Call ID and Name. You can
switch blocking options two times at no
charge during the first six months of service,
after which a nominal switching fee will
be applied.
All-Call Blocking
Prevent your number from being displayed
for all calls made on your line. To activate
this service, please call Hancock Telephone.
To deactivate All-Call Blocking one call
at a time, simply press *82 (1182 for rotary
dial) before placing the call.
Either blocking method also prevents the
called party from using Call Return (*69)
to return your call.
If you are a subscriber to Call ID and Name
and receive a call from someone who has
blocked their number from being displayed,
a "P" indicating "private"
will be displayed on your device. If a call
comes in from an area where the Call ID
and Name service in not provided, and "O"
is displayed indicating "out of area."
Call Return (*69)
Miss that call? To return a call to the
last number that called you:
• Just pick up the phone.
• Dial *69 (1169 for rotary dial).
• Wait on the line and you will be
reconnected to the last number that called.
If the line is busy, Call Return will keep
trying to return your call for thirty minutes.
Hang up, and when the number is available,
Call Return will alert you with a special
ring. If you do not want Call Return to
keep trying your number, dial *89 (1189
for rotary dial) to deactivate it.
Call Return *69 is automatically available
on customer lines.
Busy Redial (*66)
• Just hang up the phone.
• Pick up the receiver.
• Dial *66 (1166 for rotary dial).
• Hang up.
• Your telephone will automatically
dial the busy number for up to 30 minutes,
then ring you back when the line is free.
You complete the call by picking up the
receiver when the call rings you back! If
you need to deactivate the Call Back Busy
command, dial *86 (1186 for rotary dial).
Busy Redial *66 is automatically available
on customer lines.
Call Trace (*57)
If you would like to trace a harassing phone
call, simply hang up the phone. Then pick
up the phone again, listen for a dial tone,
dial *57 (1157 for rotary dial) and stay
on the line. The caller's number, date and
time of call will be recorded at Hancock
Telephone. This information will only be
made available to law enforcement agencies
for follow up at the customer's request.
Not all traces are successful, but if you
trace it, a recording will give you further
instructions. We will then refer you to
the annoyance bureau for further investigation.
There is a charge
of $1.50 per activation.
Call Screening (*60)
Dial *60 (1160 from a rotary phone) and listen to the prompts to set up your call list.
Special Call Acceptance (*64)
Dial *64 (1164 from a rotary phone) and listen to the prompts to set up your call list.
Preferred Call Forwarding (*63)
Dial *63 (1163 from a rotary phone) and listen for the announcement telling you whether or not this feature is on or off. The recorded voice will also tell you how many (if any) numbers are stored in your forward list. Listen to the prompts and dial 3 to turn the feature on or off.
Priority Ring (*61)
Dial *61 (1161 from a rotary phone) and listen to the prompts to set up your call list.
Call Waiting
When you're on the phone, a "beep"
tells you a second call is waiting. Only
you hear this beep, the caller does not.
If you do not answer the second call within
10 seconds, another "beep" reminds
you it's there.
The second caller hears only the normal
ringing tone.
To answer the second
call:
Depress the switchhook for about one second
to place your first call on hold.
You are automatically connected with the
second caller.
To alternate between
calls:
Depress the switchhook for about one second
to alternate between calls.
Each of your conversations is private and
cannot be heard by the other caller.
To end either call:
Simply hang up or depress the switchhook.
Your telephone will ring.
When you answer it, you'll be connected
with the other caller. The call you disconnected
will no longer be on the line.
Cancel Call Waiting
(*70)
To Cancel Call
Waiting before calling:
List the handset and listen for a dial tone.
Dial *70 (1170 on a rotary phone) to turn the feature "off";
then dial the number you wish to call. After you hang up, Call Waiting is automatically reactivated.
Three-Way Calling
To add a third
person to your call:
First, depress the switchhook for about
one second. This will place the person you're
talking with on hold.
Listen for a dial tone. Dial the third person
you want to join the conversation. (If you
have Speed Calling, you may use these codes),
When the third person answers, you can talk
privately with this person first before
making the call a three-way conversation.
To complete the Three-Way Calling, depress
the switchhook for about one second to add
the person you have on hold. Your Three-Way
Calling is now under way.
*Note: If for some reason the call to the
third person is not completed, or if someone
else answers the telephone and the person
you want to speak with is not available,
depress the switchhook twice to resume your
conversation with the person on hold.
To disconnect the
third person:
Depress the switchhook for about one second.
You'll now have only the original party
on the line.
or
If either of the two people hangs up, you
can continue talking with the remaining
party.
To disconnect completely:
Simply hang up.
Call Forwarding
(*72)
To forward your
calls:
Lift the handset and listen for a dial tone.
Dial *72 (on rotary phones dial 1172).
Listen for the special dial tone.
Now dial the number where you want your
calls to be forwarded (If you have Speed
Calling, you may use your Speed Calling
codes).
If there is no answer at the forward number,
or if the line is busy, hang up and repeat
the steps above. If you do this within two
minutes, you'll hear two "beeps"
meaning that your Call Forwarding feature
is now working.
Once you've activated Call Forwarding your
phone will make one short ring each time
a call is forwarded. You may still make
outgoing calls from this phone.
To Deactivate Call Forwarding:
Lift the handset and listen for a dial tone.
Dial *73 (on rotary phones dial 1173).
Listen for two beeps, then hang up. The
Call Forwarding feature is no longer in
effect and calls will ring on your phone.
Call Forward Busy (*90)
To forward your calls:
Lift the handset and listen for a dial tone.
Dial *90 (on rotary dial phones, dial 1190).
Follow instructions for Call Forwarding above.
To deactivate Call Forward Busy:
Lift handset and listen for dial tone.
Dial *91 (on rotary dial phones, dial 1191).
Listen for confirmation tone, and then hang up. Your Call Forward Busy is off.
Call Forward No Answer (*92)
Lift the handset and listen for a dial tone.
Dial *92 (on rotary dial phones, dial 1192).
Dial the number of rings to be allowed before the call is answered.
Follow instructions for Call Forwarding above.
To deactivate Call Forward Busy:
Lift handset and listen for dial tone.
Dial *93 (on rotary dial phones, dial 1193).
Listen for confirmation tone, and then hang up. Your Call Forward No Answer is off.
Call Forward Remote Activation
Lift the handset and listen for dial tone.
Dial the Call Forward access number, 637-5555.
After the line rings, listen for the special dial tone.
Dial your 7-digit home or business number that has Call Forward.
Dial your Personal Identification Number (PIN - a minimum 5-digit number)
When you hear the special dial tone, you can change your Call Forward number.
Follow instructions for Call Forwarding above.
Speed Calling -
8 Telephone Numbers (*74)
To program or change
your Speed Calling 8 list:
Lift the handset and listen for a dial tone.
Dial *74 (on rotary phones dial 1174).
Listen for a dial tone.
Dial one of the eight one-digit speed codes
using the numbers 2 through 9.
Now dial the number you wish to speed call.
For long distance entries outside your area
code, remember to include the 1 and the
area code.
Press the # button (on rotary dial phones,
omit this step and wait four seconds).
Listen for the two "beeps" which
indicate that your number has been entered.
Then hang up.
You may now continue entering the other
numbers on your list by repeating the above
procedure or you may enter them later.
To use your Speed
Calling feature:
Lift the handset and listen for a dial tone.
Dial the appropriate one-digit speed code.
Press the # button (on rotary dial phones,
omit this step and wait four seconds).
Your call will now be dialed automatically.
Speed Calling -
30 Telephone Numbers (*75)
To program or change
your Speed Calling 30 list:
Lift the handset and listen for a dial tone.
Dial *75 (on rotary phones dial 1175).
Listen for a dial tone.
Dial one of the 30 two-digit speed codes
using the numbers 20 through 49.
Now dial the number you wish to speed call.
For long distance entries outside your area
code, remember to dial the 1 and the area
code.
Press the # button (on rotary dial phones,
omit this step and wait four seconds).
Listen for the two "beeps" which
indicate that your number has been entered.
Then hang up.
You may now continue entering the other
numbers on your list by repeating the above
procedure, or you may enter them later.
To use your Speed
Calling 30 features:
Lift the handset and listen for a dial tone.
Dial the appropriate two-digit speed code
using the numbers 20 through 49.
Press the # button (on rotary dial phone,
omit this step and wait four seconds).
Your call will now be dialed automatically.
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