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Relay
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Telecommunications
Relay Service (7-1-1)
The
Telecommunications Relay Service (TRS) allows
people who are deaf, hard of hearing, deaf-blind
or speech disabled to communicate with anyone
using a regular telephone. This is done by using
a keyboard machine called a text telephone (TTY)
or a Telecommunications Device for the Deaf
(TDD) to send messages over the telephone network.
A Communications Assistant reads the typed message
of the TTY/TDD user to the person using a regular
telephone. The Communications Assistant then
types the response of the regular telephone
user to the TTY/TDD user. All calls are handled
with strictest confidentiality.
TRS is available 24 hours a day, every day of the year. And there is no additional charge for using this service; you only pay the local or long distance rates applicable as though you had dialed the individual directly. Feel free to call our business office if you would like more information about this service.
Beginning July 1, 2004 in New York, customers
receiving calls via the Relay Service will be
able to see the name and/or number of who's
calling if you subscribe to any of the Call
ID.services. Similarly, if you call someone
who subscribes to Call ID service using the
NY Relay, your name and/or number will show
on the called party's display unit. Call ID
on Relay also preserves any special call features,
such as Call Blocking and Anonymous Call Rejection.
For more information go to : www.NYRelay.com
In
New York:
To place a call dial 711 or
| TTY/HCO/VCO/Braille Users............................ |
1-800-662-1220 |
| Voice Users.................................................... |
1-800-421-1220 |
| Voice Carry Over Users.................................... |
1-877-826-6977 |
| ASCII Users.................................................... |
1-800-584-2849 |
| Spanish-to-Spanish Only.................................. |
1-877-662-4886 |
| Speech-to-Speech Only................................... |
1-877-662-4234 |
| Pay Per Call Only............................................ |
1-900-230-6565 |
For General Inquiries:
| Customer Service............................................ |
1-800-676-3777 |
| Relay Inquiry Line Voice.................................. |
1-800-664-6349 |
| Relay Inquiry Line Text.................................... |
1-800-835-5515 |
In
Pennsylvania:
To place a call dial 711 or
| TTY/TDD Users............................................... |
1-800-654-5984 |
| Spanish-to-Spanish TTY/TDD........................... |
1-800-855-2884 |
| Voice Users.................................................... |
1-800-654-5988 |
| Spanish-to-Spanish Voice................................ |
1-800-855-2885 |
PA
Telecommunications Device Distribution Program
(TDDP)
People who are deaf, hard of hearing, deaf-blind
or speech disabled may qualify for telecommunication
devices to help them use telephone services.
Some devices available are: TTY, Amplifier,
Telebraille, Voice-Carryover TTY, TTY with large
visual display.
You can obtain information about this program
at:
PA Statewide Independent Living Council
108-110 North Second Street
Harrisburg, PA 17101-1401
Call: 1-866-542-3788 (Voice)
1-800-440-0347 (TTY/TDD)
To learn more about the PA TRS and 711, you
can go to the PA Public Utility
Commission's website at:
www.puc.state.pa.us.
click on Telecommunications, then Relay Service
or go to: www.parelay.net
A note to all PA Users:
Please note that 7-11 is only to be used to
reach the PA TRS.
For EMERGENCIES you should continue to use 9-1-1.
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